BYD service in Australia — is it actually getting better or is it just me

AttoMelbourne

Melbourne. Atto 3. 14 months in.

I've had to deal with BYD service twice:

minor infotainment freeze that needed a software reflash — 2 week wait for appointment, done in 45 mins, works perfectly since
the cabin air filter replacement — 10 minutes, they just did it, $35

both times the Hawthorn BYD service centre was professional and communicative. neither visit was the nightmare I'd braced for.

is this improving or was I just lucky? hearing mixed things from Sydney owners. Melbourne seems to have a better service situation.

genuinely want to know the range of experiences so I can calibrate my expectations for anything bigger that might come up.

BYD_Seal_Sydney

Sydney: more mixed. the Alexandria BYD dealer has been good on simple stuff. had a longer wait (4 weeks) for a sensor recalibration. they were honest about the wait rather than stringing me along, which I respect.

NZ_Omoda_Chris

New Zealand: BYD is still very early here. single dealer in Auckland. service capacity is limited. I've heard good things from one owner and bad from another. very low sample size.

HavalAus_Dan

Brisbane: dealer experience was good for warranty claim (wiper motor). 10 days total from booking to repaired. better than I expected for a relatively new brand.

AttoMelbourne

the consistent theme seems to be: book further ahead than you would at an established brand, be explicit about what the issue is when booking, and they generally deliver. it's an immature service network trying hard.

MG4_Manchester

UK perspective: we're about 18 months ahead of you on service network development. it gets better. growing pains are real but the trajectory is positive.